Refund policy

In order to maintain the quality of our products, we are unable to accept returns.

If you receive an order where we have made an error, please contact us within 5 days of delivery at joyaromas.candleco@gmail.com with the details.

If you receive an order that that has been damaged, do not accept it from the carrier. Should you not be available when the package is delivered and you receive it damaged, please contact us within 5 days of delivery at joyaromas.candleco@gmail.com. Please include a picture of the damaged items in your email to us, and retain all damaged items and packaging.